Privacy policy

Data processed

• The photo, image, PDF, office, presentation, spreadsheet, RTF, or text document you deliberately submit and the text extracted from it.
• A random signed device ID, broad phone model/type, date and time, source file type, target language, credits used and remaining, subscription state, and spending total.
• Store purchase and subscription events supplied by Apple, Google, and RevenueCat.
• Technical security data normally present in server logs, such as IP address and request errors.
• If you contact support from the app: your message and our replies, and a short technical log from the phone covering the last 48 hours (errors such as failed connections; never document text).

Why and where it is processed

Submitted content is used only to provide OCR, translation, and speech. Document content is processed by Google Gemini, Google's AI service, to read, clean up and translate the text. Spoken audio may be generated by Google Cloud Text-to-Speech or Microsoft Azure/Edge speech services. Purchase and subscription information is processed by RevenueCat, Apple, and Google. Connections use HTTPS.

Retention

• OCR, translation, speech, and result caches: normally no more than 15 minutes and always size-limited.
• A multi-page upload is held in an owner-bound, size-limited server-memory session for no more than 30 minutes so you can choose to read later pages. It is not written to the application database.
• Office-format conversion uses a random temporary directory that is deleted immediately after conversion, including when conversion fails.
• Scan-event metadata: 30 days. It does not contain the document image or extracted text.
• User action logs: 90 days.
• Support messages: kept while needed to answer your question; deleted together with your other data on a deletion request.
• Phone model/type: cleared after 90 days without activity.
• Payment and accounting records: up to seven years, or longer only when legally required.

Access and deletion requests

ReadSpeak does not currently create a username/password account. You can still request access to or deletion of operational data associated with the Phone ID shown at the bottom of the app's Support screen. Email privacy@readspeak.net with that Phone ID. After reasonable verification, operational records are erased. Financial records that must be retained are disconnected from the Phone ID and kept under a new random anonymous reference.

Deleting app data or reinstalling the app may remove the local token, so copy the Phone ID before doing so if you want to make a request.

Security and choices

Device requests use signed tokens. Administrative access requires a long secret, a time-based MFA code, and an expiring session. When you first choose your reading language, the app explains this third-party processing, including the use of Google's AI, and asks for your permission. You may withdraw that permission at any time under Settings > Privacy and data. After withdrawal, the app will not upload another document unless you agree again. You may also stop using the service and uninstall the app.

Contact

Privacy: privacy@readspeak.net
Support: support@readspeak.net